Compression Pumps, Garments, and Bio Compression equipment: There are no refunds or returns once an item has been open, used, or tried on. Unless the customer has received the wrong item then what was ordered. PER FDA Guidelines and Hygienic reasons.
Wound care, compression stockings, and custom orders are non-refundable and non-returnable.
For medical equipment and item's billed to insurance carrier: If payment is not issued by an insurance carrier due to a denial of non-covered, a return request needs to be submitted to Acute Wound Care with-in 10 business days from receipt of non-coverage. In special circumstances a return may be granted. If a return is authorized at Acute Wound Care's discretion patient responsibility will be prorated from the date a patient received the equipment to the date that Acute Wound Care receives the return. The customer is responsible for any shipping costs associated with returning products.